Although the web hosting service supplied by the different companies seems the same, every provider has got a customized platform with its own modifications and different ways to carry out certain things. Because of this, an info-packed knowledge base will be incredibly helpful both for people with no practical experience and for technically knowledgeable users who will sooner or later find out how specific tasks are carried out, but will waste valuable time meanwhile. The objective of such a knowledge base is to make the hosting service quick and simple to use, saving users lots of time and efforts. The outcome is happier customers, as they can quickly find the information they wish, and a whole lot less work for the technical support engineers, because usually the vast majority of the enquiries and issues that clients have got are already listed in the knowledge base. In case the articles themselves are competently written and encompass more things, you will be able to find out more not only about your own account, but also about the web hosting service in general.
Extensive Online Documentation in Website Hosting
If you have purchased your very first website hosting account from our company or have migrated your site over to us, you’ll grow used to our services and our created-developed Hepsia Control Panel before you know it thanks to the fact that we have prepared an extensive web-based knowledge base where you can find all the info that you could ever need – both general info with regards to the service as a whole and more specific info about the different functions that you can use and the issues that you might run into. The articles are located in 2 places. The whole article list can be accessed via the Help section of the Control Panel. You can access relevant articles about the different features in each section of the Control Panel as well. You can discover how to accomplish just about everything, from creating an .htaccess file to managing an electronic mailing list, and all the articles include exhaustive instructions, so you won’t ever get bewildered because of an unclear text. Needless to say, if you encounter a more specific problem and you don’t find a solution in our knowledge base, you can get in touch with our help desk support staff representatives 24x7x365.
Extensive Online Documentation in Semi-dedicated Servers
The Help section of the Hepsia hosting Control Panel, which is included in our semi-dedicated plans, will allow you to access the comprehensive online help documentation that we’ve compiled for you. The articles themselves feature generic information on our hosting services, educational manuals about the separate features that you can use, plus troubleshooting guidelines that can help you fix common problems that you may encounter. The topics that we have included encompass just about everything, from elementary things such as how to host a brand new domain name in the account, to more elaborate ones such as which SSH commands are permitted on the servers. Articles that are dedicated to the features of a certain section of the Control Panel will always be available on the right-hand side of the page that you’re on, while the full article archive can be accessed through the all-encompassing Help section.