Being able to get in touch with your website hosting supplier when you have any type of questions or experience any problems is really important and how quickly they will reply and react can be crucial, particularly if your website is business-oriented, as more downtime can often mean losing potential clients. The support options are also a quick way to recognize actual suppliers from resellers. The second typically answer only to email messages or support tickets and you may have to wait for a day or even more to receive an answer. When the trouble needs a couple of replies, you'll end up losing days so as to have a problem solved. When you use the services of a legitimate and reputable website hosting company, you'll be able to connect with the support at any moment and get a timely reply whatever the issue or the question is - pre-sales, customer or tech one.
24/7 Customer Support in Website Hosting
The customer and tech support services for all of our website hosting packages are round-the-clock, thus you can forget all about waiting for several days in order to get assistance. In case you aren't our client yet, you can call us, chat with a consultant or send an e-mail message. If you currently have an account, you can open a support ticket in addition to the other three methods of communication. You'll be able to pick the best way to contact us depending on where you are or the equipment you're using. We're able to help you for more or less any webhosting-related question that you may have or problem that you can encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you may open a support ticket, but even in such a case the maximum response time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Servers
We are aware how important it is to receive well-timed help, especially when your web site is not functioning properly for some reason. Our semi-dedicated plans come with 24/7 customer and technical support, so in case anything happens, you are able to use several methods to let us know - phone line with several local numbers internationally, live chat, emails and tickets. The first two choices are for billing, pre-sales and basic matters, so if you do not have an account yet, for instance, you can get more info regarding our services, or we will assist you with less complex tech matters. The second two methods are for solely tech troubles or everything which is more time-consuming as it is much easier track the conversation between you and our technical support team. The warranted max reply time for them is merely one hour, the regular one - 15-20 min, so you will not have to wait for a whole day so as to get assistance as you may have to do when using the services of various other service providers.
24/7 Customer Support in VPS Servers
Each VPS server plan that we provide features 24/7 customer and technical support, therefore in case you encounter any problem with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you will be able to get in touch with us at any time, even holidays and weekends. For your convenience, we provide different means of communication - telephone support with several local numbers worldwide, live chat, e-mail messages plus a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical issues as it is easier to track what is going on. The maximum guaranteed response time for all the email messages and tickets is sixty minutes, yet it hardly ever takes that long to receive assistance. In case you acquire the Managed Services upgrade that we provide, our admins will also assist you with any third-party software matters.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum answer time warranty, you will enjoy prompt support when you order a dedicated server through our company. Our customer and technical support crews are online 24/7/365, which means that every time you open a ticket via your billing account or you send an email regarding any kind of issue with your server or the pre-installed software on it whatever the time of the day, you'll have a reply within one hour, even during holidays. Our ticketing system is the perfect option when the issue in question requires longer time to be resolved or in case it should be sent to our administrators, since it's easier to track the communication sent on both sides. For common, billing and sales issues/inquiries, you are able to phone us or talk to a live representative employing our chat service. In case you include the Managed Services upgrade to the server plan, our administrators will also support you with third-party software set up as well as troubleshooting and just like the standard support, this service is available 24/7 as well.