There are a number of ways in which you can touch base with the hosting company whose services you’re using, but the one that you’ll always find irrespective of which company you choose is a ticketing system. It is the least complicated means of communication for many reasons. If no technical support engineer is free at the moment and they are all engaged, a telephone call may not be responded to, but a ticket will invariably hit home. Besides, you can copy & paste large bits of information without the need to worry about printing errors, and in case a specific issue needs more time to be solved or a number of replies need to be exchanged, all the info will be in the same location, so either party can always follow the steps taken by the other one. The downside of using tickets to touch base with your web hosting provider is that they’re usually separate from the hosting platform, so if you need to supply information or to adhere to guidelines, you will need to use no less than 2 separate admin consoles and this number can rise in case you would like to administer a handful of domain names. Also, many web hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while awaiting a response.
Integrated Ticketing System in Website Hosting
In stark contrast to what you may find with plenty of other web hosting providers, the support ticket system that we’re using with our Linux website hosting is included in the Hepsia Control Panel, which is included with all hosting accounts. You won’t have to remember several logon credentials, as you’ll be able to manage both your tickets and the hosting account itself in a single place. So, if you have a query or stumble upon a predicament, you can get in touch with our client support staff representatives straight away. Our system offers an intelligent search option. This suggests that even if you have submitted an enormous number of tickets over the years, you’ll be able to find the one that you need in no time. Also, you can read knowledge base recommendations for troubleshooting commonly faced difficulties.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it is far more efficient to manage everything from a single location, so we have implemented a support ticket system into the custom-built Hepsia hosting Control Panel, which comes with every semi-dedicated server account. This will permit you to manage the communication with our help desk staff together with your hard disk space, which implies that you won’t need to memorize one more log-on name for a separate interface. You’ll be able to post a new ticket or to check the status of an old one with no more than several clicks of the mouse whilst you’re browsing the files within your account. Additionally, you can search through older tickets using an intelligent search functionality or read relevant help articles, which offer solutions to commonly faced problems. The built-in trouble ticket system is monitored 24/7 with the maximum response time being just 1 hour, so there will always be someone to help you.