In case you've ever had a website hosting account in the past or you've dealt with any other kind of online service, you probably know from personal experience that for many things it's better to consult with a live person on the phone than to exchange tickets or e-mail messages. If you want to find out more about a particular service before you buy it or when something small should be made, for instance, it is really much easier and quicker to do it real-time. When you are able to speak with representatives by phone, it is very likely that you are dealing with a real web hosting provider, not a reseller. The type of support that you can get over the phone varies between different suppliers - from very general issues to professional technical support. Usually most of the providers offer pre-sales assistance and first level telephone support, while more complex tech issues are resolved through electronic mail and tickets.
Phone Support in Website Hosting
Because we have live telephone support 14 hrs per day, you'll be able to call us and talk to one of our customer support representatives to learn more about any of the Linux website hosting that we provide and ensure that our servers match the system requirements for your web sites before buying anything. For your convenience, we now have phone numbers on 3 continents and you're able to call the one closer to you - in the USA, Great Britain or Australia. If you're already a customer, you'll be able to call about general and billing matters, and about some tech ones. In case the situation is strictly technical or it can take more time to handle, you'll have to use our ticketing system, which will allow both you and our technical support crew to track the information given by either side.
Phone Support in Semi-dedicated Servers
We provide live telephone support 14 hours per day as a part of the support services for every single semi-dedicated server plan that we offer. Since some issues are more complex and time-consuming, you may need to open a ticket in case you experience such a problem, but for all billing, general or small-scale technical issues you can always give us a call and we'll assist you in a timely manner to save you the time you'll have to spend on creating a support ticket. Even if you do not have an account yet, you are able to find out if you can host your sites on our innovative cloud platform or you can get any other general info on our semi-dedicated services. We now have local numbers in the U.S.A., the UK and Australia plus a worldwide number, therefore you'll be able to call the one which is nearer to where you are.