Client Support Channels

  • 1 hour ticket response time

  • A 1–Hour Response Guarantee

  • We offer a one–hour response warranty for every trouble ticket or email that you submit to our customer care team. We will swiftly respond to all typical enquiries and forward the matter to our system administrators if further assistance is required. If you take advantage of our Managed Servers package, we will perform any of the included services at a time that has been agreed upon upfront.

  • Top quality support service

  • A First–Rate Customer Support Service

  • If you need any assistance with the Web Control Panel or with any of the apps that we’ve pre–installed on the dedicated web hosting server on your behalf, don’t hesitate to touch base with the client support team at any time through the ticketing system. Additionally, in case you need help administering your dedicated server, you can make use of the Managed Servers package, that includes OS updates every week, troubleshooting and installation services, server monitoring and restarting services, data backup hard disk drive space, etc.

  • Intuitive help center

  • An Intuitive Help Section

  • Each dedicated web hosting plan comes with our cost–free Web Control Panel, which offers an elaborate knowledgebase and a set of step–by–step video tutorials. Whenever you need assistance with the Web Control Panel, just click the Help or Videos buttons situated in the top right corner.