Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • You’ll find almost all the answers to your questions in the user–friendly Help Center incorporated into your Web Control Panel. It includes an ever–enlarging knowledge base with commonly asked questions and exhaustive educational articles written by our trained help desk support staff.

  • Top quality support service

  • Educational Video Clips

  • We have compiled a collection of educational video tutorials that visually demonstrate how you can fix a common problem connected with your Linux website hosting account. You will find the training videos in the Help Center section.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • We back up all semi–dedicated servers with a 24x7x365 customer support service and a one–hour ticket response time guarantee. Our expert customer service technicians will be available to you 24x7x365 to reply to your enquiries and to settle any issue that you may chance upon. Simply submit a technical support ticket from the Help section and we will respond back to you in a jiffy.