Support and Help Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Resolution Warranty

  • Our client support crew is on–line day–and–night to reply to every one of your service demands. Every ticket you send out to us is going to be responded to within up to one hour. If your problem demands help from one of our administrators, we are going to send the ticket to the person on shift and will let you know that the issue will soon be resolved.

  • Top quality support service

  • Professional Tech Assistance Service

  • We will be online for you around the clock to deliver assistance and customer support and also to assist you with any trouble that you could have whilst dealing with your virtual server. We’ll support you with all pre–configured applications, like your OS, server management panel (with regards to the VPS type) and the Web Control Panel created completely by our developers.

  • Intuitive help center

  • An Educational Help Section

  • In the Web Control Panel that is available for free along with your virtual server, you can easily find an educational Help zone, containing all that you should be informed about when administering your web–sites and programs. We have included a wide selection of how–to reports and video guides that present the basic site management duties in an understandable form.